Refunds
Refund Policy
Last updated: September 2026
Digital products
Every Soul Clarity journal and book is delivered as an instant digital download. Because the file is available immediately and cannot be returned, we do not generally offer refunds for change of mind once a product has been downloaded.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund if a product is faulty, is significantly different from its description, or does not do what we said it would.
Problems with your download
If your file will not open, arrives damaged, is the wrong product, or never reaches you, please contact us within 30 days of purchase. We will resend the file or, if we cannot resolve the problem, refund you in full.
Duplicate or accidental purchases
If you have been charged twice for the same product, or bought the wrong journal by mistake and have not yet downloaded it, contact us within 14 days and we will refund the purchase.
How to request a refund
Get in touch through our contact page with the email address you used at checkout, the name of the product and a short description of the problem. We aim to respond within five business days.
How refunds are paid
Approved refunds are returned to the original payment method through our payment provider. Depending on your bank, the funds usually appear within five to ten business days.
The free 7-Day Guided Journal
The 7-Day Guided Journal is free, so there is nothing to refund. You can unsubscribe from our emails at any time using the link at the bottom of any message.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
Contact
Questions about this policy? Please get in touch and we will help.